Where we explore new ideas about AI operations, leadership, and the occasional philosophical detour.
August 4, 2026 · Anthony Franco
The AI approved a $4,200 refund on a $40 order, and in the post-mortem everyone pointed at the machine. That's the accountability vacuum. Adding AI doesn't remove roles; it scatters them. Nine accountabilities, and the ones you leave unowned are where the next incident is already waiting.
Read more
July 21, 2026 · Anthony Franco
Six weeks of interviews, 90 slides, a phased roadmap, and six months later the org runs exactly as before. A slide is not a system, and a recommendation nobody has to run is just a wish with a footer. Judge every engagement by one question: what still runs on Monday?
Read more
July 7, 2026 · Anthony Franco
Most AI efforts die the same way: someone buys a Stage 4 platform while their people are still at Stage 1. You can't buy your way past a stage you haven't lived through. Five stages, and the one move each one actually allows.
Read more
June 30, 2026 · Anthony Franco
Most corporate meetings are theater. We nod politely, wait for the highest-paid person to speak, and agree. AI introduces a new form of the same cowardice: deferring to "what the AI says." The fix is structured conflict.
Read more
May 19, 2026 · Anthony Franco
49% of employees waste time on manual processes that should be automated. The problem isn't technology. It's that most processes are designed from how work should happen, not how it actually does.
Read more
December 2, 2025 · Anthony Franco
80% of AI projects never make it past the pilot phase. The reason isn't bad technology. It's automating broken processes. If you automate a bad process, you just scale the chaos.
Read more