For Practitioners

Where we explore new ideas about AI operations, leadership, and the occasional philosophical detour.

The Hero Problem: Why Your Best Employee Is Your Biggest Risk

July 14, 2026 · Anthony Franco

Every team has a Dave. The one who just handles it, knows the workaround, owns the spreadsheet nobody else understands. You love Dave. Dave is also your single point of failure with a good attitude, and AI just made it worse.

Building Processes That Actually Get Used

May 19, 2026 · Anthony Franco

Process Improvement WISER Method Operations

49% of employees waste time on manual processes that should be automated. The problem isn't technology. It's that most processes are designed from how work should happen, not how it actually does.